Shipping/Returns

 

Shipping & Handling 

Orders made by 12pm EST will be processed up same day

We can ship to virtually any address in the world.  Please note that it takes 2-4 business days for orders to be processed. *This processing time does not apply during peak seasons including promotions, sales and holidays.   Please allow additional time for processing, shipping, and delivery of your order and be aware of any delays due to customs and the postal service that may delay delivery times.

All US orders receive free shipping with a $250 purchase or more! There will be a flat rate of $9.95 for the continental US and $15.95 for Alaska, Hawaii, Puerto Rico and Guam.

 

$14.95 flat fee for all international countries we ship to worldwide (free shipping over $400)

**Please note for international orders that import duties, taxes and charges are not including in the item price of shipping cost and WU Aesthetics is not responsible for these additional charges. We strongly advise contacting your customs office to determine what these additional costs will be prior to completing an order. Packages that are refused will be returned to our shipping facilities and a refund will be issued. Some counties may experience longer delays due to local postal requirements.

Shipping Confirmation

 

Once your order is fulfilled and shipped, you will receive an email with your tracking information.  You will be able to check the status and any shipping updates at your convenience.  If you have any questions about your order status, please feel free to give us a call at 772-210-2455 or email info@wuaesthetics.com and one of our customer service representatives will be happy to help. 

Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

Need your order expedited?

 

Expedited shipping is available as an option, please click that option when you get to the shipping page.  You may also call/email us during business hours to make sure your preferred shipping is confirmed.  

 

Exclusions

 

Shipping to PO/Mailboxes or to any APO/FPO is not available


We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub. 

I need to change my order:

 

Please contact our customer care team by calling 772-210-2455 or email us at info@wuaesthetics.   In the subject line, 

 

please put” Change my order” 

 

  • In the body, please add your Purchase date and confirmation number as this will expedite the process.  

 

Order corrections must be made before your item is processed.  As always, we will do anything we can to accommodate you.  

 

Order Problem:

Once you’ve received your order, and your items are damaged or missing, please call or email us immediately as we want to rectify any issues expeditiously.  

 

Return Policy

 

WU Aesthetics is committed to providing high quality products and supplies to our esti family. Our products are guaranteed to deliver on our commitment. If you are unhappy with your purchase, we are happy to correct it with a replacement or refund within 30 days of purchase.

 

To initiate a return, email us at:

 

info@waxunique.com

 

or call us toll-free 772-210-2455 for your Return Merchandise Authorization (RMA). Shipping costs are only eligible for refund if the return items were shipped incorrectly or damaged.

 

After a return has been authorized, please write your RMA# that has been provided on the outside of your package and mail to:

 

WU Aesthetics, LLC  
C/O: Returns
618 SE Ocean Blvd Suite 4
Stuart, FL 34994

Returns are processed daily. You will be notified via email once your return has been received and processed. Please allow 3-5 business days for your refund to reflect on your account